Terms & Conditions

  • Indian government is now issuing M-visa to medical patients and MX-visa to accompanying spouse which is valid for 6 months.
  • Your approval means that you hereby agree to be bound by our entire quote, terms and conditions mentioned in the package.
  • We do not control or operate any treating institution (Hospitals/Clinic/Health and Medical center) mentioned in the package and have no control whatsoever in running the treating institution. Hence, Lavanaya Medicare or any of its representatives cannot be made liable/responsible for loss or damage of any kind whatsoever which may arise due to any act of negligence, deficiency or default in services of treating institution.
  • The treating institution/hospital shall be solely responsible for all treatments/surgery to be provided by it to the patient and all related queries, opinions and complaints. Lavanaya Medicare shall not be responsible for the same.
  • Any complaint in respect of the services should be forwarded directly to the treating institution without any recourse to Lavanaya Medicare.
  • You can choose any tour and travel service to be combined with your healthcare package and Lavanaya Medicare would be pleased to arrange the same.
  • After the initial pre-treatment consultation and evaluation of your medical records with healthcare professionals, Lavanaya Medicare or Hospital would quote you the approximate cost of procedure. You are required to pay to the treating institutions via us to book services on confirmed basis (medical consultant’s appointments, operation theater booking, nursing care, hospital ward or room booking, and other medical team appointments).
  • Lavanaya Medicare does not have any insurance policy; patients/visitors are advised to seek such insurance arrangement in their home country before commencing travel.
  • Medical and personal details of patients will not be shared with any third party except Hospital.
  • All healthcare procedures, transplants, replacements or surgical or otherwise carry certain risks. Therefore, you and the healthcare professional have to agree about the anticipated outcome of the procedure to be undertaken.
  • After initial pre-treatment consultations and evaluation of medical records, Hospital would quote you the cost of the procedure. The quotation includes only the services detailed in it. If any non-predicted costs appear after face-to-face consultations or diagnostic reports once you are in India, they will be detailed to obtain your authorization and consent. Before the procedure, you are required to pay full procedure/treatment cost to the Treating Institution.
  • The medical quotation does not include insurance or additional medical expenses for medications or procedures in case of unforeseen complications. Discuss this with the Doctor before the procedure and take medical as well as travel insurance before arriving in India.
  • The quotation does not include life or health insurance, travel insurance, international airfare, domestic airfare, and India visa expenses.
  • In case of any dispute, you agree that the dispute will be governed by the law of Government of India. You also agree to personal jurisdiction by and venue in the state and central courts of Delhi and India. If you do not agree with our terms and conditions, please do not give any advance for medical and traveling services.

    Payment Stages

  • Lavanaya Medicare is not a medical provider and cannot accept payment for your medical expenses. You will be required to make payment as per hospital policy. Usually this involves paying a deposit prior to undergoing any diagnostic tests and/or procedures. A final bill will be presented prior to discharge from the hospital. Travel and accommodation charges will be collected as per rules and regulations.
  • All bills will be made in Patient’s or Insurance company’s name.
  • In emergency cases, patients are supposed to pay full advance payment to hospitals or directly deposit to the Hospitals.
  • Refund amount, if any, will be worked out and refunded to the person who made payment to us. Please note that the refund process may take 8–12 weeks due to banking procedure.

    Apart from all above terms and conditions, wherever a patient feels hospital has not treated them well, we will make sure that the entire Lavanaya Medicare team is beside you to fight against the medical center or hospital in case of wrong treatment (which is rare in India). However, patient complaints will be thoroughly verified by our second team of doctors in the same field.

    Lavanaya Medicare ensures your tour will be smooth and easy.