Privacy Policy
INTRODUCTION
This Privacy Policy (“Policy”) outlines what personal information is collected when you access or browse https://lavanyamedicaresolutions.com/ (“Website“), or when you interact with us for the purpose of receiving medical services (“Services“), how we use such personal information, the choices you have with respect to such personal information, and other important information.
The Website is operated by the Lavanya Medicare Solution Pvt. Ltd. (“LMSPL”, “we”, “us”, or “our”).
FROM WHOM WE COLLECT PERSONAL INFORMATION?
This Policy applies to our collection, use, and disclosure of the personal information of our Website’s visitors (“you” or “your“), including personal information you volunteer to us (such as your contact data, name and email address).
NOTE FOR MINORS
We do not knowingly collect or solicit personal information from anyone under the age of consent (as determined under the applicable laws where the individual resides; “Age of Consent”). By accessing, using or interacting with our Websites or Services, you certify to us that you are not under the Age of Consent. In the event that we learn that we have collected personal information from an individual under the Age of Consent without verification of parental consent, we will delete that information upon discovery. If you believe that we might have any information from or about an individual under the Age of Consent, then please contact us through the contact details available below.
WHAT PERSONAL INFORMATION WE COLLECT?
a. Name, phone number, email address, and other contact information. We ask for and – at your option – collect your contact data (such as name, phone number and email address) from you when you choose to use interactive features of the Websites, including providing your contact information in order to consult with us, requesting customer support, or otherwise communicating with us. We will send such communications in accordance with applicable law.
b. For the purpose of delivering our Services, you may choose to provide us with certain personal information. This may include details about your past and current medical condition, medical history, family medical background, treatment records, and healthcare-related information. It may also include clinical notes, reports, medical advice, and the results of tests, procedures, diagnoses, or treatments (such as X-rays, blood tests, and similar records).
c. Log Files: Just as when you visit and interact with most websites and Services delivered via the Internet, when you visit our Website, we gather certain information and store it in log files. This information may include but is not limited to Internet Protocol (IP) addresses, system configuration information, URLs of referring pages, language preferences and other data.
d. Cookies and Other Tracking Technologies: We may use cookies and other information gathering technologies for a variety of purposes, such as providing us with information about how you interact with our Websites. You can control how websites use cookies by configuring your browser’s privacy settings.
- Marketing or Advertising Tracking Technologies – These Tracking Technologies are used to deliver tailored offers and advertisements to you, based on your derived interests, as well as to perform email marketing campaigns. They can also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by our advertisers (for example advertising networks) and provide them insights about the people who see and interact with their ads, visit their websites or use their app.
We use Google AdWords which uses cookies to help us determine how many people who clicked on our Google Ads end up contacting us through our websites. This tracking cookie is set on your browser only when you click on a Google Ad and these cookies help us increase the website’s effectiveness for our visitors. - Social media Tracking Technologies – Our website includes social media features, such as the Facebook “Like” or “Share” buttons. These features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy statement of the company providing these features.
- Marketing or Advertising Tracking Technologies – These Tracking Technologies are used to deliver tailored offers and advertisements to you, based on your derived interests, as well as to perform email marketing campaigns. They can also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by our advertisers (for example advertising networks) and provide them insights about the people who see and interact with their ads, visit their websites or use their app.
HOW WE USE PERSONAL INFORMATION WE COLLECT?
We only process personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized. As a general matter, for all categories of data we collect, we may use the information we collect (including personal information, to the extent applicable) to:
- provide, operate, maintain, improve, and promote the Website, and provide the Services;
- enable you to access and use the Website;
- Send transactional messages, including responses to your comments, questions, and requests;
- Send commercial communications, in accordance with your communication preferences, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events about us and our partners; and send other news or information about us and our partners;
- monitor and analyze trends, usage, and activities in connection with the Websites and Services;
- comply with legal obligations as well as to investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;
- process for other purposes for which we obtain your consent.
HOW WE SHARE YOUR PERSONAL INFORMATION?
We work with Hospitals and Doctors who help us run our business (“Service Providers”). Hospitals and Doctors provide services to help us store information, monitor and analyze the performance of our Services and Websites, and otherwise operate and improve our Services.
These Service Providers may only process personal information pursuant to our instructions and in compliance both with this Privacy Policy and other applicable confidentiality and security measures and regulations.
Specifically, we do not permit our Service Providers to use any personal information we share with them for their own marketing purposes or for any other purpose than in connection with the services they provide to us.
In addition to sharing with Service Providers as described above, we may also share your information with others in the following circumstances:
- With other subsidiaries or affiliate companies of Lavanya Medicare Solution Pvt. Ltd (LMSPL);
- In the event of a merger, sale, change in control, or reorganization of all our part of our business;
- When we are required to disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
- Where we have a good-faith belief sharing is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required to comply with our legal obligations; or
- As you may otherwise consent from time to time.
CHANGES TO OUR PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time, at our sole discretion. Any changes will be posted on this page. Your continued use of the Website or Services after any changes are posted constitutes your acceptance of such changes.
USE OF COMMUNICATION CHANNELS
As part of providing our services, Lavanya Medicare Solutions Pvt. Ltd. may collect, receive, and store patient-related information through commonly used communication channels, including but not limited to:
- WhatsApp communications (messages, reports, images, medical documents)
- Email correspondence (reports, medical history, queries, attachments)
This information may include sensitive personal and medical data shared voluntarily by patients or their representatives for the purpose of consultation, treatment coordination, and service facilitation.
ACCESS OF PATIENT INFORMATION
LMSPL follows a restricted and role-based access approach to ensure confidentiality of patient data:
- Access to patient information (including conversations, reports, and medical records) is strictly limited to authorized personnel only.
- Authorized personnel may include:
- Internal operations and case management teams
- In-house language/coordination staff
- Associated doctors, hospitals, and partners (only when required for treatment or services)
- Access is granted based on the principle of necessity, ensuring that only relevant individuals involved in the patient’s case can view or process such information.
DATA CONFIDENTIALITY & SECURITY MEASURES
- All patient communications and medical records received via WhatsApp, email, or other platforms are treated as strictly confidential.
- LMSPL takes reasonable administrative and operational measures to:
- Prevent unauthorized access
- Maintain data integrity
- Protect sensitive medical information
HEALTH ADVISORY
The information provided on this Website is intended for general informational and facilitation purposes only and should not be considered as medical advice, diagnosis, or treatment recommendation. Lavanya Medicare Solutions Pvt. Ltd. (LMSPL) is a medical facilitation and service provider organization and does not provide direct medical treatment or employ full-time in-house doctors.
Any medical opinions, treatment plans, procedures, diagnoses, or healthcare services are provided solely by the respective hospitals, doctors, and healthcare professionals associated with the patient’s treatment.
Patients are advised to consult qualified medical professionals directly for any medical concerns, diagnosis, treatment decisions, or emergencies. LMSPL shall not be held responsible for any medical outcomes, complications, treatment decisions, or healthcare advice provided by hospitals, doctors, or third-party healthcare providers.
While LMSPL makes reasonable efforts to assist patients in identifying suitable hospitals and healthcare providers based on patient requirements and available information, final medical decisions and treatment outcomes remain the sole responsibility of the treating hospital and medical professionals.
IMPORTANT DISCLAIMER
While LMSPL takes appropriate precautions to protect patient data, patients are advised that:
- Communication platforms like WhatsApp and standard email may not always be fully secure.
- By sharing information through these channels, patients acknowledge and consent to such use for service facilitation purposes.
BUSINESS TRANSACTIONS
We may assign or transfer this Policy, as well as information covered by this Policy, in the event of a merger, sale, change in control, or reorganization of all our part of our business.
CONTACT INFORMATION
Address: Eros City Square 4th floor 408, sector 49, Gurugram, India
Contact Number: +91 9211312666
Email ID: enquiry@globalcarehealth.com